Frequently Asked Questions
Everything you need to know about your Tote&Carry experience.
How long will it take for my order to ship?
Orders are typically processed within 2-3 business days. Domestic shipping takes approximately 5-7 business days, while international shipping times vary by location.
What is your return policy?
We offer a 14-day return window for unused items in their original packaging. Please note that shipping costs for returns are the responsibility of the customer unless the item is defective.
Are your products made from genuine leather?
Tote&Carry specializes in high-quality eco-friendly vegan leather that offers the premium look and durability of traditional leather while remaining ethically sourced.
Do you offer international shipping?
Yes, we ship our luxury travel gear and accessories worldwide. Shipping rates and import duties are calculated at checkout based on your destination.
How do I care for my Tote&Carry bag?
To maintain the finish of your bag, wipe it down with a damp cloth and mild soap. Avoid prolonged exposure to direct sunlight and harsh chemicals to preserve the material's integrity.
Can I track my order once it has been placed?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.